Terms and Conditions
You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.
Copyrighted Materials for Limited Use
Use of Site
You may not use this Site to send or use e-cards in any manner that would constitute the transmission of Spam or unsolicited e-mails. You may not use scripting or other programs to automate the creation and/or transmission of e-cards. InkEdibles reserves the right, in its sole discretion, at any time, and without prior notice, to limit the number of recipients to which you may send an e-card and/or limit the number of e-cards that you may send. You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.
Transfer of Title
The customer agrees that the shipping terms for all printed Products are FOB shipping point and ownership transfers to the customer upon shipment. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. For any Product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such Product shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to the customer or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.
Disclaimer of Warranty
THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT OPERATION OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR FREE. REFERENCES AND LINKS TO PRODUCTS OR SERVICES OF INDEPENDENT COMPANIES MAY APPEAR ON THE SITE. THESE REFERENCES AND LINKS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. Please note that we cannot be responsible for: Spelling, punctuation or grammatical errors made by the customer, inferior quality or low-resolution of uploaded images, design errors introduced by the customer in the document creation process, errors in user-selected options such as choice of finish, quantity or product type, and damage to the products arising after delivery to the customer. Please preview your designs carefully and correct any mistakes prior to placing your order. InkEdibles does not proof documents created by its customers prior to processing.
Limitation of Liability
IN NO EVENT SHALL INKEDIBLES OR ITS LICENSORS, SUPPLIERS, OR VENDORS, THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT INKEDIBLES HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE OR OF FAILURE TO PROVIDE PRODUCTS OR SERVICES THAT YOU ORDER FROM INKEDIBLES OR ITS AFFILIATES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKE, OMISSION, VIRUS, DELAY, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL INKEDIBLES BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORIZED USE OF THIS SITE OR ITS CONTENT.
Any comments, suggestions, proposals or other feedback (collectively "Feedback Information") provided to InkEdibles in connection with the operation or content of this Site shall be provided by the submitter and received by InkEdibles on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of InkEdibles. By submitting any such information to InkEdibles, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that InkEdibles shall be free to use such information on an unrestricted basis.
InkEdibles must be contacted via e-mail or by phone at within 30 days of receiving your order with any defective issues. InkEdibles may require photos, tests or other proof to troubleshoot the issue that you may be having and will provide troubleshooting support.
Any approved returns/refunds will require a Return Merchandise Authorization (RMA) Label based on Manager Discretion. Orders that are returned without prior authorization will not be eligible for compensation. All authorized RMAs will go through a Quality Control check prior to the compensation being issued. All custom made items and edible ink printers are not returnable, but are covered by a 1 year warranty to be free from defects in workmanship and materials, any issues that may arise will be addressed per warranty.
Inspect your printer/delivery after receipt. If there is any noticeable damage (whether to the exterior crating/packaging, or the internal equipment) it needs to be reported to us within 3 business days of receipt of the printer along with photos, as we typically only have 5-7 days to file a claim with the carrier if one is warranted. Failure to report any damage within 3 business days after receipt may void the ability to make any claims.
Shipping and Delivery Times
We make every effort to deliver products within a reasonable timeframe, but circumstances outside of our control may cause delays. As such, delivery times are never guaranteed nor promised, and we do not accept returns or offer refunds solely based on a delivery being later than expected. We encourage our customers to plan their orders accordingly, and to contact us with any questions or concerns they may have regarding delivery times.
Limited Warranty on Printers and Equipment
Sales on equipment are final and no returns or refunds are permitted. Equipment sales are often built to order. Any order cancellation requests by the customer prior to the shipping out of your items are at the discretion of InkEdibles - should a cancellation request be approved after the build of your order has commenced, the order will be subject to a 10% restocking fee. For orders placed that are approved for partial payment options (deposit payment only orders), the balance of payment will be due and payable when your order is ready to ship. We will reach out to you when your order is ready to ship and provide you with a 7 day window within which you need to make the balance of payment. The balance of payment will be required via cashiers check or ACH / Wire Transfer. If you are unable to complete the purchase of your order or you need to cancel your order for any reason, your order will be subject to the 10% restocking fee (10% of the order total).All issues must be remedied per warranty. Any printer, machine or equipment such as Edible Ink Printers, CakePro Direct to Food Printers, etc. (“unit”) is warranted to be free from defects in workmanship and materials (warranty does not include printing head, ink cartridges or capping station which are subject to wear and tear and/or consumable over time).
The warranty is valid with InkEdibles for a period of one year from date of purchase for parts and labor provided that the unit is properly maintained and operated under normal use. This warranty does not authorize any on-site repair and is considered to be a “depot” warranty which may require that the unit or defective part must be returned freight prepaid to InkEdibles for repair.
Replacement parts such as print heads are available from either InkEdibles and/or other designated suppliers.
Should a return for repair be necessary, InkEdibles will provide assistance locating an approved shipping company. The unit must be insured for the full retail value. If the unit is shipped by a non-approved company or is not in original packaging when it arrives, InkEdibles reserves the right to refuse the shipment. These steps eliminate potential for damage in shipping.
Although every effort has been made to provide accurate specifications, InkEdibles does not assume any liability for damages, whether consequential or incidental, that may result from the use or misuse of this product or from damage caused by unit modifications made by the user.
InkEdibles reserves the right to alter specifications in the manufacture of its products.
It is understood and agreed that InkEdible’s liability in contract, in tort, under any warranty, in negligence, in strict liability or otherwise shall not exceed the return of the amount of the purchased price paid by Buyer. Not withstanding the foregoing provision, under no circumstances shall InkEdibles be liable for special, indirect or consequential damages (including loss of profit).
The price stated for the equipment is a consideration in limiting InkEdibles’s liability. Our warranty as specified is exclusive and no other warranty, whether written or oral, is expressed or implied. InkEdibles specifically disclaims the implied warranties of merchantability and fitness for a particular purpose.
This warranty initiates from date of shipment to original customer. It is non-transferable.
This warranty does not extend to the print head or wear and tear / consumable parts. This warranty does not cover a unit that has been subject to misuse, neglect, negligence, accident, or unit that has been operated in any way contrary to the manual and operating procedures specified by InkEdibles.
This warranty does not apply to damage resulting from improper maintenance, lack of proof of maintenance as outlined by InkEdibles, improper shipping, damage caused by disasters, such as fire, flood, and lightning, improper electrical current, software problems, interaction with non-InkEdibles products, or service other than by InkEdibles.
Written authorization must be obtained from InkEdibles before any unit or part will be accepted back for repairs.
Replacement parts are sent out via standard freight carriers such as UPS / FEDEX / USPS. Parts sent out prior to receiving a defective Unit or part from the customer will be sent C.O.D., cost plus freight. Upon return of defective part, if it is deemed that the part was not damaged by customer but failed, the cost of the replacement part will be refunded.
When virtual onboarding / training is offered or provided as part of a purchase, customers should participate in this training (typically 45 - 90 minutes) prior to operating their machine for the first time. Customers not participating in training will void any warranties. The training session may be recorded for troubleshooting / training purposes. Such training is focused on customer success, on ensuring that the customers printer is fully operational and that the customer understands how to operate and maintain it.
Custom Made Items / Custom Printed Items
Custom Printed orders such as custom printed cookies, frosting sheets etc. are also non-returnable for any reason and cannot be cancelled once in production. InkEdibles is not responsible for user submitted content (whether for intellectual property issues, spelling, grammar, quality resolution, or any other errors or ommissions). It is the customer's responsibility to ensure that all materials submitted for printing or custom orders are provided correctly. Custom prints will be produced with edible ink industry standards for pleasing color. We offer no guarantee of "match-print" color fidelity and cannot prevent slight color shift throughout an order. InkEdibles does not guarantee color will match the preview as it appears on a customer's monitor or photos, because device colors vary, and also because the items being customized are edible food items - not regular substrates such as paper. InkEdibles products are by design FDA compliant (both the edible ink and the edible substrates, whether frosting sheets, wafer sheets, cookies or other), and as such the print colors / bleed cannot be expected to provide the same effect as regular ink or regular paper. If you would like to sample the taste or the print quality of any custom made item, place a small order as a trial order. Photo proofs may be able to be provided on larger orders on request, and physical sample proofs are also possible on request for a fee. Print colors/quality depend on the image that the customer provides (resolution, colors, shading etc) but also on the selected custom print substrate as well. Orders can not be deemed defective just because you are unhappy with the print colors, taste, texture or other subjective quality.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON- INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS STATED HEREIN, ANY STATEMENT OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID. IN THE EVENT THE REMEDIES ABOVE FAIL, INKEDIBLES ’S ENTIRE LIABILITY SHALL BE LIMITED TO A REFUND OF THE PRICE PAID FOR THE PRODUCT COVERED BY THIS LIMITED WARRANTY. EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY, NEITHER INKEDIBLES NOR ITS AGENTS SHALL BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THIS PRODUCT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. INKEDIBLES RESERVES THE RIGHT TO CHANGE THE TERMS AND CONDITIONS AND/OR ANY OF ITS OTHER POLICIES RELATING TO OR LINKING TO THE SITE, NO NOTICE IS REQUIRED. YOUR CONTINUED USE OF THE SITE SHALL BE CONCLUSIVELY DEEMED AN ACCEPTANCE OF ALL SUCH CHANGE(S).
InkEdibles is organized under the laws of California, USA with its headquarters in California. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in California, USA.